LEGAL TERMS AND CONDITIONS

General conditions

This website is owned FICTA EDICIONS I PRODUCCIONS SL ("The seller"), provided with ID code for tax purposes CIF no. B55248678, and with a registered address in C/ Canigó, 3, Zip Code 17180 Vilablareix (Girona), phone 655948985 / 653508554  and email address ficta@ficta.cat. This virtual store has been developed by the specialist in online stores Botigues.cat.

When ordering, you agree unreservedly these legal conditions, conditions must read and agree during the process.

Through this website THE SELLER provides information about the products sold and their characteristics. Information is provided with utmost care and accuracy. For further assurance and guarantees for the customer, the information provided in the description of the products is not binding, either for the customer or for THE SELLER, until the acceptance of the relevant purchase order has been confirmed. Should you have any queries before proceeding to purchase, please contact our technical department.

The prices indicated for each product are inclusive of taxes, and they may also include shipping expenses. Before ordering the payment, the Customer may know the breakdown of the prices. No purchase orders shall be considered until the Customer has pushed the "ACCEPT" button on the screen for purchase order confirmation. The Customer may revoke or cancel the purchase at any time and end the process. Once the purchase has been confirmed and the payment has been made, a confirmation message shall be sent to the Customer within the next 24 hours. The confirmation message will include the amounts paid and the details or the purchased product.

European legislation promotes the resolution by arbitration of disputes concerning electronic commerce. More information https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Delivery and payment

The terms and form of delivery and payment methods available, are clearly indicated during the purchase process and the page "Help" from this online store.

The terms and conditions referred to prices and delivery deadlines are fully valid for the purchases made from States within the European Union. For purchases from States that are not members of the European Union, the prices do not include custom duties or other amounts related to the formalities to be performed before customs offices located in the State where the Customer resides. THE SELLER shall not be liable for any delays due to customs formalities.

Although THE SELLER intends that the products displayed on the website are always available, it is possible that, exceptionally, the product requested by the Customer is not in stock. Should that be the case, THE SELLER will inform the Customer about the date on which the product is expected to be available. In the event that THE SELLER is not able to provide the product requested, then THE SELLER may offer to send the CUSTOMER a product which is equivalent as to the quality and the price. The Customer shall have the right to reject THE SELLER's offer. Should that be te case, then THE SELLER shall be obliged to immediately reimburse the amounts paid by the Customer.

Right of withhdrawall

The Customer may desist from the purchase without indicating the reasons for doing so within the term of 14 working days. The said term shall begin on the date when the product is received. Before considering the right to desist from the purchase, THE SELLER shall be entitled to analyse the reasons for the return and propose solutions. In any case, returns of products will only be accepted if they are sent back in perfect condition and in their original package. Once the products have been received by THE SELLER, the amount paid by the Customer will be reimbursed. The reimbursement shall be made within the term of 30 days and no amounts may be withheld. Shipping expenses related to the purchase and to the return will not be reimbursed, and shall be borne by the Customer.

Returns

It is the Customer's responsibility to verify that the product or products purchase are in good condition. In the case the products delivered are not found in good condition, the Customer shall notify the SELLER about any defects or nonconformities detected. Then, the Customer may address to THE SELLER, who will assist the Customer and propose a solution that is satisfactory for the latter. Should any products be returned due to a malfunction or error in the shipment, all the shipping expenses shall be borne by THE SELLER. The returned products shall always be accepted if they have not been used and are returned in the same conditions as they were delivered to the Customer.

Data privacy

The personal data we collect when you visit our web page is processed according to the legal provisions on the protection of data that are of application in the country where the seller responsible for the processing of the data is located. Our data protection policy is governed by the legal provisions currently in force in Spain.

In accordance with the Organic Law 15/1999, on the Protection of Data of a Personal Nature (LOPD) and its implementing regulations, the person responsible for the website, in compliance with the provisions of sections 5 and 6 of the LOPD, informs all users who provide or are to provide their personal data that the data provided will be included in an automated file that is duly registered with the Sapanish Agency for the Protection of Data. The provider grants that the user may at any time enforce the rights of access, rectification, cancellation, information and opposition, according to the provisions set forth in the law currently in force. Thus, pursuant to the provisions in the Organic Law 15/1999, on the Protection of Data of a Personal Nature (LOPD), the user may enforce such rights by sending and express request through any means.

The customer expressly and freely and unequivocally accepts that personal data provided are true and correct. If not, the Seller is not responsible for meeting its contractual obligations.

Política de cookies

Cookies are small text files that are installed on the computers from which the user accesses our website. They can store data identifying the user who accesses the website, as well as the sites visited by the user. When the user (or you in this case) visits us again cookies are read to identify him or her and restore his or her preferences and browsing settings. If a user does not allow the use of the cookies, some services or functionalities on the website may not be available.

We intend that this website offers a good and user-friendly service. We want to offer your customized products and services. To such end, cookies allow us to:
• Identify the users when they return to the website, so they can retrieve the results from their activity and see the previous invoices.
• Save time so users do not have to submit the same information.
• Ensure your security by checking the login data.

Some cookies belong to external partners, and they are used for the following purposes:
• To statistically analyse the information of our website's users access. The data collected may include the activity of the user's browser when visiting us, the route they follow on our site, information about the visitor's internet services provider, the number of times the users access the site and how users behave on it (pages visited, forms completed and other).
• To identify the users who visit us through the invitation placed in an associate website or through a sponsored link.

You make revoke your consent to the use of cookies by removing them through the options available in your browser.

This website uses the following cookies:
- Google Analytics: to collect and analyse information about the users browsing activity.
- PrestaShop: to collect and analyse the browsing data of the registered users.

You can set your browser so you are notified in advanced about the installation of cookies on your computer. You may also choose to delete them immediately as soon you turn off the browser, computer or device.